Heating not working? Can’t find the Wi-Fi password? Guests simply tap a tag and ask. Housemate gives them an instant answer, day or night. No calls. No chasing. No fuss.
Cut down routine messages and protect your ratings across every property you run.
Opens on their phone in seconds. No apps, no downloads.
Answers the basics on the spot, not in your inbox.
Clear, tailored guides for every address.
Live replies in French, German, Spanish and more.
The bottleneck
When you run five, ten or twenty properties, simple questions pile up fast. Folders get ignored and PDFs get lost. Housemate gives every guest an instant chat guide straight on their phone.
Wi-Fi codes, parking spots, bin days, thermostats, checkout times. Multiplied by ten properties, minor questions swallow your whole afternoon.
Late arrivals, tripped switches and stubborn heating always flare up after hours. Housemate handles the routine late-night questions while you sleep.
A guest who can’t get the heating working at 11pm leaves a four-star review by morning. An instant answer turns a late-night headache into a top rating.
How it works
Step 1
Send us your welcome sheets, house manuals or listing notes. We turn them into simple, accurate web chats for each unit.
Step 2
Stick durable tap-and-scan tags on heating controls, routers and front doors. Or pop the direct link into your usual arrival email.
Step 3
A single tap opens the chat instantly. Guests ask in plain English, or their own language, and get the right answer straight away.
Pop one anywhere a guest might get stuck. Each tag opens Housemate on the right topic.
Try it
A sample cottage. Try the front door too: when something isn't in the guide, Housemate never guesses. It sends the guest to you.
Pick a tag
Each property has its own locked guide, so it won’t mix up parking spaces, boiler controls or key codes between houses.
Because it lives on in-room tags and direct web links, it works the exact same way no matter where guests booked.
Nobody wants to download an app just to find out where the bins go. It opens instantly in Safari, Chrome or any mobile browser.
Overseas guests can ask in French, German or Spanish. Housemate answers straight back in their native language.
Read full chat logs across all your lets. Find out which showers are confusing or which signs need fixing before guests complain.
Housemate never makes up codes or policies. If it doesn’t know the answer, it gives the guest your direct team number.
Pricing
Designed to pay for itself in hours saved every week. Big discounts for portfolios with multiple lets. Waitlist members see prices first.
1 to 2 properties
One simple monthly fee per property
3 or more properties
Discounted rate per property
We’re opening to a small group of property managers and multi-let hosts first. Join the waitlist and we’ll email you before we open.
No. It loads straight in their phone’s web browser. They just tap an in-room tag, scan a QR code, or click the link in your pre-arrival message.
Every single let has its own private web link and guide. A guest staying in Flat 2 will only ever see details and instructions for Flat 2.
It cuts down the traffic before it gets there. By giving guests instant answers in the room, it stops routine questions before they hit your inbox.
Housemate never guesses. If an answer isn’t in your verified manual, it politely directs the guest straight to your team’s phone number.
Just email us your manuals, welcome packs or listing links. We build the chats, test them, and send out your tags within five to seven working days.
We’re opening to a small group of multi-unit hosts and property managers first. Join the waitlist for early access and founding-operator pricing.
Thanks for your interest. We'll email you before launch with early access and founding-operator pricing.